Privacy Policy
Last updated: January 2024
Introduction
Brightbulwark Repair ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information:
- Contact details including name, email address, and physical address
- Service enquiry details including system type, installation date, and issue descriptions
- Communication records including emails, form submissions, and service notes
- Technical information including IP address, browser type, and device information
- Location data necessary for service delivery coordination
How We Collect Information
We collect personal information through:
- Contact forms and service request submissions on our website
- Direct communications via email or other correspondence
- Service appointments and on-site interactions
- Automated collection through cookies and similar technologies
- Third-party sources where you have consented to such sharing
Purpose of Collection
We use your personal information to:
- Respond to service enquiries and provide quotes
- Schedule and deliver maintenance and repair services
- Communicate about service updates, appointments, and follow-ups
- Process payments and maintain service records
- Improve our services and website functionality
- Comply with legal obligations and industry regulations
Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors who require access to perform services
- Third-party service providers who assist with our operations (payment processors, scheduling software)
- Professional advisers including lawyers, accountants, and insurers
- Government authorities when required by law
- Equipment manufacturers for warranty claims with your consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include:
- Secure data storage with encryption
- Access controls limiting information access to authorised personnel
- Regular security assessments and updates
- Staff training on privacy and data protection
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Service records are typically retained for seven years following the completion of services to comply with Australian taxation and warranty requirements.
Your Rights
Under the Privacy Act, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate or outdated information
- Request deletion of your information where legally permissible
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Please refer to our Cookie Policy for detailed information about our use of cookies and how to manage your preferences.
Third-Party Links
Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our handling of your personal information, please contact us at:
Email: [email protected]
Address: Level 4, 127 Creek Street, Brisbane QLD 4000, Australia
For complaints that are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.